Week one
- Department sessions (one hour each).
- Confidentiality agreement signed and scope agreed.
- Archive recorded and indexed inside your account.
Week two
- The first model is trained.
- Tested on 500 real cases from your archive, its answer compared to your team's.
- You review the results before anything goes live.
Week three
- Launch in watch-only mode: it suggests, it does not send.
- Then reply-with-approval.
- Then direct replies on the conversation types you approve.
After that
A monthly review: hours saved, what it learned, what needs tuning.